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VP of Support & Operations

RemoteTel Aviv, Tel Aviv, IsraelOperations

Job description


Revelator is the leading provider of digital IP infrastructure to music companies around the world. We're reshaping digital ownership to power the music economy, by increasing speed, accuracy and transparency in rights management, digital supply chain and royalty distribution. We are at the forefront of IP infrastructure for music and metaverse applications, with integrated solutions for digital asset tokenization, distribution, analytics, financial reporting and royalty accounting. We believe the future of music belongs to everyone. Our goal is to make music IP accessible and profitable to everyone- you'll be joining a great team that's helping artists (musicians, performers, etc.) get paid faster!

You will take ownership of Revelator’s customer support operations and collaborate with our product engineering teams to investigate and resolve technical problems our customers are reporting. The ideal candidate should have at least 3 years of experience working in the music industry as a Customer Support, Client Success engineering, or sales engineering role.

We're seeking an experienced VP of Operations to manage and scale our SaaS music distribution and royalties daily business activities. You'll lead our operations team, help develop and execute operational strategies (bottom-up?), collaborate with other departments. The ideal candidate has a strong background in operations management, with deep knowledge of the music industry, digital supply chain and music royalty data, with excellent leadership, communication, and analytical skills. If you're a strategic thinker who's passionate about building and improving operations for a fast-growing company in the music industry, we encourage you to apply.

Job requirements

Key Responsibilities:

  • Oversee day-to-day company operations.

  • Define and implement operations strategy, structure, and processes.

  • Manage the quarterly and annual budgeting process and P&L responsibilities.

  • Monitor performance to proactively identify efficiency issues and propose solutions.

  • Maintain a working knowledge of all phases of operations.

  • Coordinate support to operations throughout the business.

  • Interview, hire, train, and mentor the operations management team.

  • Provide regular performance updates to the senior leadership team.


  • Proven track record in team leadership and project/customer management, with expertise in music industry and/or software development.

  • Strong business acumen and analytical problem-solving skills, specifically in music distribution, or royalty analysis.

  • Ability to set strategy and drive process improvement for a music royalty SaaS company.

  • Excellent communication and interpersonal skills for working with music industry professionals and artists.

  • MBA or Bachelor’s degree in business management, or a related field

  • 5-10 years supervisory experience in operations or related field

  • Multi-team management experience

  • Previous customer support and operational responsibility preferred


  • The opportunity to work in a fast-paced Start up environment with experienced industry leaders.
  • A learning environment where you can really learn latest technologies and make an impact on the future of the Music industry.
  • An equal-opportunity oriented Work environment where every employee is respected, valued and empowered indiscriminate of race, ethnicity, gender, religion, culture........
  • Work-from-home or from our offices or a combination of the two
  • Competitive Salary
  • Pension and Study Fund