Training & Enablement Manager

ABOUT REVELATOR:

Revelator is a leading provider of business solutions for the music industry. Our all-inclusive B2B platform, API, and digital infrastructure enhance efficiency in music distribution, financial reporting, and simplify royalty operations. We offer a wide range of services, including catalog management, supply chain, income tracking, rights management, and business intelligence. By leveraging our innovative solutions, music businesses can easily navigate the evolving landscape and capitalize on new opportunities.

ABOUT THE ROLE:

The Training & Enablement Manager is responsible for ensuring that both customers and internal teams have the knowledge, tools, and confidence to successfully use the platform. This role designs and delivers scalable learning experiences, builds structured certification programs, and owns the company’s product knowledge framework.

The Training Manager ensures that knowledge is accurate, accessible, and continuously updated as the product evolves. By creating clear learning paths for customers and internal teams, they help drive product adoption, reduce support load, and improve the overall customer experience.

KEY RESPONSIBILITIES:

1. Customer Training & Education

• Design and deliver structured training programs for new customers during onboarding.

• Build scalable training formats including:

  • Live training sessions

  • Recorded/ Self-serve learning modules and courses

  • Training playbooks and guides

• Customize training based on:

  • customer segment

  • product usage

  • business model

  • user roles

• Partner with Customer Success, Onboarding, Support, and Product teams to ensure training supports customer milestones.

• Provide retraining when customers expand teams, adopt new features, or require additional support.
  

2. Internal Enablement

• Design onboarding training programs for new employees across:

  • Customer Success

  • Support

  • Distribution / Operations

  • Sales

  • All other teams

• Maintain internal training documentation and onboarding materials.

• Run periodic refresher sessions to keep teams aligned with product updates.

• Work closely with Product teams to prepare training materials ahead of feature releases.
  

3. Certification Program Ownership

• Build and maintain a structured certification program for both internal teams and customers.

• Define certification paths for different roles (example):

  • Support Specialist Certification

  • Customer Success Certification

  • Platform Administrator Certification

  • Customer Power User Certification

• Create certification assessments including:

  • quizzes

  • scenario-based exercises

  • practical assignments.

• Track certification completion and renewal cycles.
  

4. Knowledge Management Ownership

• Act as the owner of the company’s knowledge ecosystem, including:

  • internal documentation

  • product guides

  • customer knowledge base

  • training materials.

• Ensure documentation remains accurate, structured, and current.

• Establish a process to update knowledge following:

  • product releases

  • feature changes

  • workflow updates.

• Identify knowledge gaps based on:

  • support tickets

  • customer questions

  • internal feedback.

• Work closely with Product, Support, and CX teams to maintain a single source of truth for product knowledge.
  

5. Training Strategy & Impact Measurement

• Measure the effectiveness of training programs through:

  • product adoption metrics

  • support ticket trends

  • training completion rates

  • customer feedback.

• Identify areas where additional enablement can improve outcomes.

• Continuously improve training programs based on data and feedback.

Key Skills & Qualifications

Required

• 3+ years experience in:

  • training

  • enablement

  • customer education

  • learning & development.

• Experience building structured learning programs or certification tracks.

• Strong instructional design skills.

• Excellent communication and presentation skills.

• Ability to translate complex technical concepts into clear, practical learning.

• Experience working cross-functionally with Product, Support, and Customer Success teams.

Preferred

• Experience in MusicTech and or the Music industry

• SaaS or technology company experience.

• Experience with LMS platforms (Docebo, LearnWorlds, Lessonly, etc).

• Experience building knowledge bases (Notion, Freshdesk, Gitbook, etc).

• Experience creating video training content.

• Experience creating AI training content.